New parts - is cheap good?
Quote from KenArmstrong on 6th November 2009, 11:07 amJust as a final comment from me - I sent back the broken link to the popular MGB supplier after a truely uninspiring conversation with a bloke there ("Hi, the link you sold me broke before it was even fitted..... " "Oh, thats not good is it ... send it back to us" ) and eventually was sent another which is clearly from a different batch and looks quite a bit more substantial.
However the letter I sent with the broken one was stuffed in the returned package. I had suggested they check with the supplier etc. There was no other communication from them.
So: No mention of replacing the one on the other side, no reassurance that this is not a regular problem with their parts in general or this part in particular, I had to foot the bill for return postage, no apology of any sort.
In the end I don't feel reassured and so am unlikely to return to them for anything else.
I sent for 2 new links from Mechspec I think as I just didn't want to refit their items. Oh well......why didn't they realise that just replacing an item in this situation does not equate to good customer service?
Just as a final comment from me - I sent back the broken link to the popular MGB supplier after a truely uninspiring conversation with a bloke there ("Hi, the link you sold me broke before it was even fitted..... " "Oh, thats not good is it ... send it back to us" ) and eventually was sent another which is clearly from a different batch and looks quite a bit more substantial.
However the letter I sent with the broken one was stuffed in the returned package. I had suggested they check with the supplier etc. There was no other communication from them.
So: No mention of replacing the one on the other side, no reassurance that this is not a regular problem with their parts in general or this part in particular, I had to foot the bill for return postage, no apology of any sort.
In the end I don't feel reassured and so am unlikely to return to them for anything else.
I sent for 2 new links from Mechspec I think as I just didn't want to refit their items. Oh well......why didn't they realise that just replacing an item in this situation does not equate to good customer service?

Quote from Colin on 13th January 2010, 3:06 pmI purchased a new brass radiator plug (ready for my v8) from the same supplier as your link arm and having just tried it found it falls srtaight into the threaded hole:@:( . I was worried that the rad (which is a new high flow Radtec one) which I purchased really,really cheaply through eBay ages ago maybe suspect but fortunately is fine pheeeeeew!!!!:D. -obviously the little China man or Indian man couldn't read the spec sheet properly (I don't mean to offend anyone with that).
Why is it so difficult to obtain a quality product these days-lets put the Victorian 'Great' back into Great Britain and stop thinking always about the price!!!
Sometimes I get so frustrated with so called progress:@:@
Moan over-I think!!
I purchased a new brass radiator plug (ready for my v8) from the same supplier as your link arm and having just tried it found it falls srtaight into the threaded hole:@:( . I was worried that the rad (which is a new high flow Radtec one) which I purchased really,really cheaply through eBay ages ago maybe suspect but fortunately is fine pheeeeeew!!!!:D. -obviously the little China man or Indian man couldn't read the spec sheet properly (I don't mean to offend anyone with that).
Why is it so difficult to obtain a quality product these days-lets put the Victorian 'Great' back into Great Britain and stop thinking always about the price!!!
Sometimes I get so frustrated with so called progress:@:@
Moan over-I think!!